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It is unclear why the city and water department did not repair the leak sooner. As it eats the ground out away from it, you’re eventually going to have a catastrophic failure.” Most places would see this as an immediate threat because that’s a ticking time bomb. “The time it took to respond to it is very uncommon. “The size of the leak is probably not uncommon,” said Jordan Hillman, chief operating officer of JXN Water, the management company formed last year to lead Jackson’s effort to stabilize its water service. Intermittent bouts of low water pressure can make faucets unusable for thousands of people at a time. Many have learned to hoard bottled water against the next round of boil notices. Residents of the city have been forced to endure chronic boil water notices that traverse the city like rolling blackouts. In 2022, the Justice Department reached an agreement with the city requiring it to bring in an outside manager to run the water department. Jackson’s water system has been flirting with collapse for decades thanks to a combination of mismanagement, crumbling infrastructure and a series of ill-fated decisions that cost the utility money that it did not have. But newly appointed water officials say the city discovered the broken mainline pipe in 2016 and left it to gush, even as the water gouged out a swimming pool-size crater in the earth and city residents were forced to endure one drinking water crisis after another. No one knows for sure when the leak reached its current size. It is enough water to serve the daily needs of 50,000 people, or one-third of the city residents who rely on the beleaguered water utility.
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